User Researcher

London, England, United Kingdom · dxw digital


dxw helps public sector teams to make good technology decisions and build better services.

We’re looking for a user researcher to conduct user research in line with the Government Service Design Manual and dxw’s own research principles. We need someone who can help dxw and our clients make pragmatic and user-centred decisions.

The role

As part of a multidisciplinary team, you will help dxw and our clients create products and services that meet the needs of users and achieve organisational goals. As one of our user researchers, you will work on internal and client projects, on your own and with other researchers.

You will work with clients and dxw project teams to understand the problem, define research questions, produce user research plans and participant recruitment strategies. You will actively involve dxw colleagues and client staff in user research.

You will use a range of qualitative and quantitative methods to conduct research in line with the Government Service Design Manual and dxw research practices.

You will create clear and compelling findings and communicate them in a variety of ways to help project teams to turn insight into solutions.

You will help us improve the way we work, ensuring that research we do is as efficient and effective as possible. You’ll regularly share your experiences with the team to develop your own research skills and help others improve.


Salary & terms

From £35,000-£55,000, depending on experience and location.

Details of our Benefits & Perks can be found at the bottom of the dxw Jobs page.
Our public sector work means that appointments will be made subject to a background check.

Visit our blog for tips on applying for a user research role.

Apply online with your cv and a short cover letter on why you’re interested in the role and dxw.

For more information about dxw, visit or our Playbook ( where we document the ways we work, our values and our commitments to sustainable pace and openness.

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