Senior User Researcher

Leeds, England, United Kingdom · dxw digital


dxw helps public sector teams to make good technology decisions and build better services.

We’re looking for a senior user researcher to conduct user research in line with the Government Service Design Manual and dxw’s own research principles. We need someone who can help dxw and our clients make pragmatic and user-centred decisions.

The role

As part of a multidisciplinary team, you will help dxw and client teams create products and services that meet the needs of users and achieve organisational goals. As one of our senior user researchers, you will work on more complex projects and guide other user researchers.

You will work with teams to understand the problem, define research questions, produce user research plans and participant recruitment strategies. You will actively involve dxw colleagues and client staff in user research, and build effective relationships with stakeholders to make sure that research activities align with priorities.

You will use a wide range of qualitative and quantitative methods to conduct research in line with the Government Service Design Manual and dxw research practices, and ensure that other user researchers do the same.

You will create clear and compelling findings and make sure they reach and influence the right people to help project teams turn insight into solutions.

You will support colleagues in sales activity and project inception to help clients understand and adopt a user-centred and agile approach. During projects you will support teams through service assessments and help clients to build their own research capability and capacity.

You will help dxw strengthen our user research practice through hiring and developing other user researchers, including coaching and mentoring others to become user researchers. You will help to improve the way we work, developing and documenting our research practices to ensure that the research we do is as efficient and effective as possible. You’ll regularly share your experiences with the team and the wider research community to develop your own research skills and help others improve.


Salary & terms

From £45,000-£60,000, depending on experience.

Details of our Benefits & Perks can be found at the bottom of the dxw Jobs page.
Our public sector work means that appointments will be made subject to a background check.

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Apply online with your cv and a short cover letter on why you’re interested in the role and dxw at

For more information about dxw, visit or our Playbook where we document the ways we work, our values and our commitments to sustainable pace and openness.

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